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Business Automation: What Is User Acceptance Testing?

If you are about to automate a part of your business, a group of programmers and developers will understand your business and write a program for a specific business function. However, programmers are not gods. When they create an application, the program is not yet the best version. Programmers will still check for bugs and errors that may arise in the system. The best way to look for problems is to let the intended users try the program. This process is called user acceptance testing (UAT).

Defining User Acceptance Testing

It is the last phase of the software development process in which the program is handed to the intended users to test whether the software can handle real data and to measure whether the software is indeed programmed according to its specification.

In simplest terms, user acceptance testing is a way to know if the intended users can use the software. In popular culture, user acceptance testing is not the commonly used term. Have you heard of the word “beta” when a new version of software gets released?

The beta software is the software being scrutinized under UAT. Websites can also be subject to user acceptance testing primarily if the website is used for the business transactions (e.g., Amazon, eBay, etc.)

Involved Parties in User Acceptance Testing

The end-users of the program should be the ultimate testers of the program. Letting the end-users handle the program is a great way to gather client feedback for errors, confusions, and improvements. See more at Userback

The programmers and developers must be on-hand with this phase of software development. Though there might be temporary interruptions in-between modifications, the testers must not assume that the software is already the final version.

The reason why the end-users should test the product is to enable the programmers to assess whether the program can handle real-life transactions.

Types of UAT Methods

Different types of user acceptance testing can be used as a feedback tool for developers.

  1. Alpha and Beta Testing — Developers and some potential users perform alpha testing. Once the software is 90 per cent ready, it is sent for beta testing or otherwise known as “field testing.”
  2. Contract Acceptance Testing — It aims to determine whether the software presented meets the contract specifications.
  3. Regulation Acceptance Testing — It aims to determine whether the software accurately applies laws and regulations. An example would be the application of value-added tax among goods and services or the correct recording of sales for income tax purposes.
  4. Black Box Testing — It aims to let users try the product without letting them know the program’s features and capabilities. The users will look for features that they think should exist in the system. This kind of testing is best for gathering website feedback for possible improvements.


User acceptance testing is an essential phase in business automation. Your role as the client is to cooperate and timely communicate any error or any possible improvement in the system. In the end, you are the ultimate user of the program. Make the most out of it to have a fully-functional system or website.

Manage all of your user feedbacks in one place with Userback. Check out their website for more information:

Jerry Salter
Jerry Salter
Proud alcohol enthusiast. Food nerd. Lifelong tv practitioner. Pop culture fanatic.